hdaji Privacy Policy — Your Data, Your Rights

PRIVACY POLICY

Overview and Scope of This Policy

This Privacy Policy ("Policy") describes how hdaji collects, processes, stores, and protects the personal data of individuals who access or use the hdaji website and associated gaming and betting services (collectively, the "Platform"). This Policy applies to all users of the Platform, including registered account holders and visitors who browse the Platform without registering. By accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

hdaji is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the personal data we need to operate the Platform, deliver our services, meet our compliance obligations, and protect the safety of our users. We do not sell your personal data to third parties and we do not use it for purposes unrelated to the operation of hdaji.

1. Information We Collect

hdaji collects personal data through several channels in the course of operating the Platform. The categories of personal data we collect include, but are not limited to, the following:

• Registration data: when you create an hdaji account, we collect your full name, date of birth, mobile phone number, email address, and the password you set for your account. This information is necessary to create and manage your account and to verify that you meet the minimum age requirement of 21 years.
• Identity verification (KYC) data: when hdaji requires identity verification, we may collect copies of your national identity card, passport, or other government-issued photo identification document, and proof of address documentation such as a utility bill or bank statement. This data is collected to comply with applicable Know Your Customer obligations.
• Financial and payment data: when you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or any other supported payment method, hdaji records transaction details including the payment method used, the transaction amount, the date and time of the transaction, and the transaction reference provided by the payment provider. hdaji does not store full payment account credentials — those remain with the respective payment provider.
• Platform usage data: hdaji automatically collects information about how you use the Platform, including the pages you visit, the games you play, your betting history, session start and end times, and the features you interact with. This data is used to improve the Platform, personalise your experience, and identify any technical issues.
• Device and technical data: hdaji collects technical information from the device you use to access the Platform, including your device type, operating system, browser type and version, IP address, and network connection type. This data is used for fraud prevention, security monitoring, and Platform optimisation.

2. How We Use Your Information

hdaji uses the personal data it collects for specific, defined purposes. We do not use your personal data for any purpose that is incompatible with the purposes described below. The primary purposes for which hdaji uses personal data are:

• Account creation and management: to register your account, verify your identity, maintain your account settings, process your transactions, and communicate with you about your account status, verification requirements, and any changes to your account.
• Service delivery: to provide you with access to the full range of hdaji betting and gaming services, process your deposits and withdrawals, credit bonuses and free spins to your account, and deliver the Platform features you use.
• Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, account takeover attempts, and other prohibited conduct. hdaji uses automated systems as well as manual review to identify suspicious patterns of activity on the Platform.
• Compliance with legal obligations: to comply with applicable anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any other legal or regulatory requirements that apply to the operation of the Platform. This may include retaining certain transaction and identity records for statutory periods.
• Responsible gaming: to monitor your gaming and betting activity for signs of problem gambling behaviour, to deliver session reminders and reality check notifications, and to implement deposit limits, time-outs, or self-exclusions where requested or required.
• Platform improvement and personalisation: to analyse how users interact with the Platform, identify technical issues, improve the layout and performance of the Platform, and — where you have given consent — to personalise the content and promotions you see based on your activity and preferences.

3. Legal Basis for Processing

hdaji processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose for which the data is being processed:

• Contractual necessity: where processing is necessary to perform the contract between you and hdaji — specifically to operate your account, process your transactions, and deliver the services you have requested.
• Legal obligation: where processing is required to comply with a legal or regulatory obligation applicable to hdaji, including AML obligations, KYC requirements, and data retention requirements mandated by applicable law.
• Legitimate interests: where processing is necessary for hdaji's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: where hdaji relies on your consent for processing activities, such as sending you marketing communications or personalising promotional content. You may withdraw your consent at any time by contacting the hdaji support team.

4. Sharing Your Information

hdaji does not sell, rent, or trade your personal data to third parties. hdaji may share your personal data with third parties only in the limited circumstances described below:

• Payment service providers: hdaji shares transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or another supported method) to the extent necessary to process your deposit or withdrawal. The payment provider's own privacy policy governs how it handles the data it receives.
• Game and platform technology providers: hdaji works with licensed third-party game providers (including Evolution Gaming, Pragmatic Play, and others) whose gaming software operates within the Platform. These providers may receive limited technical and session data necessary to operate their games. They are contractually required to handle such data in accordance with applicable data protection standards.
• Law enforcement and regulatory authorities: hdaji may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or regulatory directive. hdaji will, where legally permitted, notify you of such a disclosure.
• Business successors: in the event of a merger, acquisition, restructuring, or sale of all or part of hdaji's business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, hdaji will take reasonable steps to ensure that your data continues to be handled in accordance with this Policy.

5. Cookies and Tracking Technologies

The hdaji Platform uses cookies and similar tracking technologies to operate core Platform functions, improve performance, and understand how users interact with the site. The types of cookies used on the Platform include:

• Essential cookies: these cookies are necessary for the Platform to function correctly. They enable core features such as user authentication, session management, and security. Without these cookies, the Platform cannot operate. They cannot be disabled.
• Analytical cookies: these cookies help hdaji understand how users navigate the Platform — which pages are most visited, where users spend the most time, and where technical difficulties are occurring. This information is used in aggregate and does not identify individual users.
• Functional cookies: these cookies remember your preferences and settings — such as language preference, session token, and display settings — so that you do not need to re-enter them each time you use the Platform.

Most mobile browsers allow you to manage cookie settings through the browser's settings menu. Disabling essential cookies may affect the functionality of the Platform and may prevent you from logging in or completing transactions. hdaji recommends keeping essential and functional cookies enabled for the best experience on the Platform.

6. Data Retention

hdaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. In practice, this means that account data and transaction records are retained for a minimum period following account closure in order to comply with applicable AML and KYC record-keeping obligations. Where retention is no longer required for any lawful purpose, hdaji will securely delete or anonymise your personal data.

Analytical and usage data that is not tied to your identity may be retained in anonymised or aggregated form for longer periods for the purpose of Platform improvement and research. hdaji does not retain personal data beyond the period necessary for the relevant lawful purpose, and will not use data retained for compliance purposes for unrelated commercial activities.

7. Data Security

hdaji takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• SSL/TLS encryption: all data transmitted between your device and hdaji's servers is encrypted using SSL 256-bit encryption. This protects your login credentials, financial data, and personal information from interception during transmission.
• Access controls: access to personal data stored by hdaji is restricted to authorised personnel who require it to perform their job functions. All such personnel are subject to confidentiality obligations and receive appropriate data protection training.
• Fraud detection systems: hdaji employs automated fraud detection and monitoring systems that analyse transaction patterns and account behaviour in real time. Suspicious activity is flagged for review and, where appropriate, accounts are suspended pending investigation.

While hdaji takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system is completely immune from security vulnerabilities. In the event of a data breach that is likely to result in risk to your rights, hdaji will take prompt steps to contain the breach and will notify affected users as required.

8. Your Rights Regarding Your Personal Data

As a user of the hdaji Platform, you have certain rights in respect of your personal data. hdaji is committed to facilitating the exercise of these rights. You may exercise any of the following rights by contacting the hdaji support team:

• 👁️
  Right of accessYou have the right to request a copy of the personal data hdaji holds about you, together with information about how it is being used and with whom it has been shared.
• ✏️
  Right to rectificationYou have the right to request that hdaji correct any inaccurate or incomplete personal data it holds about you. Where a correction is made to data that has been shared with a third party, hdaji will take reasonable steps to notify that third party.
• 🗑️
  Right to erasureIn certain circumstances, you have the right to request that hdaji delete the personal data it holds about you. This right is subject to limitations — for example, hdaji may be required to retain certain data to comply with legal obligations, even if you request deletion.
• ⏸️
  Right to restrictionYou have the right to request that hdaji restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
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  Right to data portabilityWhere hdaji processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format.
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  Right to objectYou have the right to object to hdaji's processing of your personal data where that processing is based on legitimate interests. You also have the right to object to the use of your personal data for direct marketing purposes at any time.

9. Third-Party Payment Providers

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any other third-party payment service, you will be interacting directly with that payment provider's systems. hdaji shares only the minimum transaction data necessary with these providers. Each payment provider operates under its own privacy policy and terms of service, which govern how that provider handles data it receives in connection with your transaction. hdaji is not responsible for the privacy practices of third-party payment providers.

hdaji recommends that you review the privacy policy of any payment provider you use in connection with your hdaji account. If you have concerns about how a payment provider handles your data, you should contact that provider directly. hdaji's support team can assist you in identifying the relevant contact information for your payment provider where needed.

10. Children and Minors

The hdaji Platform is strictly for adults aged 21 years and above. hdaji does not knowingly collect personal data from individuals under the age of 21. If hdaji becomes aware that it has collected personal data from a person under 21, it will delete that data as promptly as possible and close the associated account. If you believe that a person under the age of 21 has registered an account or provided personal data to hdaji, please notify us immediately at our support email address listed on this page.

11. Updates to This Privacy Policy

hdaji reserves the right to update or revise this Privacy Policy at any time. When changes are made, the updated Policy will be published on the Platform with a revised effective date. Where the changes are material — meaning they significantly affect your rights or the way hdaji handles your personal data — hdaji will take reasonable steps to bring the changes to your attention, which may include a notification displayed when you next log in to your account.

You are encouraged to review this Policy periodically to stay informed about how hdaji handles your personal data. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the Platform and contact the hdaji support team to request account closure.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hdaji handles your personal data, please contact the hdaji support team. hdaji aims to respond to all privacy-related enquiries within a reasonable timeframe. The support email address is displayed below as plain text only and is not a clickable link.